Are your prices on your website USD?

Yes,United States Dollars.

I did not find a DRO kit suitable for my machine.

You can buy any size of linear scales from our website to group a customized DRO kit by adding them to cart one by one

How long can I get my product afer order placed and paid.

We use major international Express e.g. FedEx, UPS, and DHL, it usually takes 5-7 days to your country, and sometimes it takes longer.

Do I have to register an account before I can place an order?

You do not have to ,we have enabled visitor check out, you can add products to cart and checkout smoothly ,at the same time the system automatically registered an account for you with us.

Shipping & Delivery to the United States

We ship worldwide from our warehouse in China, and offer two
all-inclusive shipping options for US customers:

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Economy DDP Shipping
Estimated delivery: 12-15+ business days
Best for: Standard orders, cost-conscious buyers

Express DDP Shipping
Estimated delivery: 7-9 business days
Best for: Urgent orders, time-sensitive projects

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What does “DDP” mean?

DDP stands for Delivered Duty Paid. It means we, the seller, are
responsible for all costs of getting your order to your door —
including international shipping, US customs clearance, import
duties, and any applicable taxes.

The price you see at checkout is the total price you pay.
There are no hidden fees, no customs invoices, and no surprise
charges from the courier when your package arrives.

What about the new US tariff rules?

As of August 2025, the United States ended the US$800 de minimis
exemption, meaning most imported packages are now subject to
import duties. We have updated our shipping rates to fully absorb
these costs on your behalf, so your buying experience remains
simple and predictable.

What if I need a different shipping method?

For bulk orders, freight shipments, or customers who prefer to
handle their own customs clearance, please contact us directly
at [sales@aikrondro.com]. We can arrange alternative shipping arrangements
on request.

Tracking & Support

Every order ships with full tracking. You will receive a tracking
number by email once your package leaves our warehouse. If you
have any questions about your shipment, our support team responds
within 12 hours.

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